The Challenge
Critical defects in payment plans, inventory status, and third-party API flows were causing failed transactions and workflow loops.
The Solution
Used SQL root-cause analysis and AI-assisted pair programming to isolate defects, validate fixes, and collaborate with engineering on targeted code changes.
Details
Created a repeatable defect-resolution workflow that starts with SQL validation, maps system behavior against real-world process flow, and uses AI coding tools in VS Code to accelerate investigation and fix design. This approach improved issue turnaround while maintaining traceability through Jira and Confluence.
The Impact
- Resolved issues spanning payments, inventory, and API integrations
- Reduced recurrence through better root-cause validation
- Improved cross-team handoffs from issue report to deployed fix