The Challenge
Teams needed scalable operational processes for closing, payments, scheduling, and service delivery across multiple locations.
The Solution
Designed and rolled out POS closing/deposit workflow, payment device implementation, online appointment booking, and team training programs.
Details
Combined frontline operations experience with business analysis discipline to deliver practical workflows that teams actually adopt. Supported rollout planning, training, and post-launch stabilization to ensure improvements stayed durable in production.
The Impact
- Grew service team from 10 to over 80 technicians
- Increased repairs YoY by 225% in service center operations
- Delivered 50% YoY sales growth through customer-focused execution